How can we help?
Questions about an order, a payment, a booking, your rewards or your account? Start with the answers below, or write to us.
Contact us
We acknowledge every message within 48 hours. To help us answer quickly, include the email address or username you signed up with and, for an order, the order number.
Common questions
My order
For a problem with a dine-in order, ask the restaurant staff first. For a delivery or an order that looks stuck, email us with your order number (shown on the order tracking screen) and the email address you signed up with.
Payments and refunds
Online payments are taken on Razorpay's secure page, and Waitinger never sees your card or UPI details. When a paid order is declined or cancelled, the money goes back to your Waitinger wallet, which you can use on your next order. Cash orders are paid at the restaurant.
Hall and party bookings
A booking is a request until the restaurant confirms it. You can follow its status, pay the advance and cancel it from the Venue Bookings section of your Profile. For changes the app can't make, email us with the booking details.
Games, coins and the lucky wheel
Games open while your order is being prepared or is on its way, and close once it is ready. Coins are earned by playing, have no cash value and can't be bought. The chance of every lucky wheel prize is shown in the app before you spin.
Reporting a review
Tap the ... on any review to report it or to hide one person's reviews. We look at every report and remove reviews that are offensive, abusive, false or spam.
Deleting your account
In the app, open the Profile tab, scroll to the bottom and tap Delete Account. Your personal details are erased straight away. If you can't use the app, you can send a request from the Delete Account page.
Restaurant and delivery partners
Partners can write to the same address from the email they registered with. Please include the restaurant name or your rider username.